Resolve is a solution that delivers process Improvements for IT operations through collaboration-centric runbook automation; combining IT knowledge management with IT automation:
Resolve wiki-based collaboration helps capture and standardize run-book procedures into a knowledge management repository
Resolve workflows allow quick automated corrections to issues without L1/L2 needing to be involved. Actionable on many applications, systems, and network platforms
What is Runbook Automation
- Runbook Automation (RBA) is the ability to define, build, orchestrate and manage the workflows that support system and network operational processes.
- A run book can cross all management disciplines and interact with all types of infrastructure elements, such as Applications, Servers, Databases and Networks. (Gartner © 2008)
- According to Gartner, the growth of RBA addresses the need for IT operations to deliver higher IT operations efficiencies including reducing mean time to repair (MTTR), increasing mean time between failures (MTBF) and automating the provisioning of IT resources.
What initiates Resolve:
- Run Books can be Event Driven
- Run Books can by scheduled (Time Based)
- Run Books can be manually executed (Interactive)
Three Scenarios those are common:
- Event Management Integration
- Scheduled Service Assurance
- Auto-testing
Technical Features:
- collaborative Wiki-based runbook management system to capture best practices
- Wiki documents support native HTML, wiki syntax, template and Groovy/Java scripting
- actionable runbooks with embedded ActionTask for executing automations on-demand or as an orchestrated process
- runbook problem worksheet containing actions and test results for multi-group problem diagnosis and resolution
- acceptance and Remediation Process (EARP)
- distributed agent and agent-less automation / integration to leverage existing tools, utilities and scripts
- web user interface with role-based permissions and access controls
- audited ActionTasks and processes for IT governance and compliance
- includes over 200 ActionTasks and System Integrations
- integration to Tivoli Netcool Omnibus and Impact
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